FormantAI
Confirm every COD order before it ships.
A call in the buyer's language within minutes of the order — order, address and intent confirmed, or the parcel stays put.
Why COD orders need confirming
Cash on delivery is still how much of India buys online, and it is where return-to-origin (RTO) costs come from: impulse orders, wrong addresses, unreachable phones and buyers who refuse at the door. Each one costs forward and reverse shipping and ties up stock.
A confirmation step before dispatch filters most of them out. WhatsApp or SMS confirmation is cheap but many buyers never reply. A short call gets an answer — and can fix the address while the buyer is on the line.
Forty seconds. Order saved.
Order and amount confirmed, landmark added to the address, a prepaid link offered — and the store updated before the courier is booked.
Namaste, main Asha, [Brand] ki automated assistant. Aapne abhi ₹1,299 ka order kiya hai, cash on delivery. Kya aap confirm karenge?
Haan, maine kiya hai.
Shukriya! Address mein koi landmark add karna chahenge, taaki delivery aasaan ho?
Haan, Hanuman mandir ke paas.
Add kar diya. Agar aap abhi UPI se pay karein toh order jaldi dispatch ho sakta hai — link WhatsApp par bhej doon?
Message, IVR, or a conversation.
| WhatsApp / SMS | IVR (press 1) | AI voice call | |
|---|---|---|---|
| Buyer effort | Must read and reply | Must listen and press | Just talks |
| Fixes the address | Rarely | No | Yes, on the call |
| Handles questions | No | No | "When will it arrive?", "Can I change size?" |
| Prepaid conversion | Link only | No | Offers it and sends the link mid-call |
| Store updated | If integrated | If integrated | Status, address and notes written back |
Hooking it into your store
New COD orders trigger the call through an order webhook from your store or OMS. The outcome — confirmed, cancelled, address changed, call back later — is written back so your team ships only confirmed orders. The same agent can handle failed-delivery follow-ups, returns and reorders.