Collections without the chaos.
Bucket-wise tone, promise-to-pay and NACH follow-up — in the customer's language, inside RBI calling hours.
Human collections do not scale to the pre-due bucket.
Scripted bots make it worse.
The cheapest bucket — pre-due and 1–30 DPD — is under-called. Bots repeat reminders, quote stale amounts and miss promises.
A different conversation for every bucket.
Remind
Due amount, date and a UPI link. Mandate checked first, so no one pays twice.
Recover
Explains the bounce, offers link or branch once, captures promise date and reason code.
Escalate
Structured disclosure, dispute capture, warm transfer with transcript on distress or legal language.
Inside the Fair Practices Code, by construction.
Calling hours, frequency caps, AI disclosure, no-pressure language and grievance escalation are enforced by the engine on every call — not left to a script the model might paraphrase.
- Calls only inside permitted hours; frequency caps per customer per day
- Recorded-call disclosure and identity confirmation before any account detail is spoken
- Banned-phrase detection for coercive or threatening language, per turn
- Warm transfer with transcript on distress, dispute or legal threat
- Full audit log per call, exportable to your compliance team
Trigger → action → outcome.
Every pilot ends with a number.
Illustrative framing; pilot numbers replace these. confirm
One bucket first.
Then the whole portfolio.
Bring one bucket, one script and a week of recordings. We come back with a working agent, a compliance scorecard and a pilot plan.
Book a demoScope it with an engineer
Bring your scripts, your systems and your regulator's checklist. We map the integration and the controls before the pilot starts.
Talk to an engineer