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Solution · KYC & re-KYC

KYC completed, not just reminded.

Explains the document, sends the V-KYC link, follows up until done — Hindi, Hinglish, Marathi, Tamil.

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RBI KYC Master DirectionDPDP Act 2023TRAI / DLT
Outbound call · hi-IN · kyc
R
Aman · FormantAI agentOutbound · Hinglish · Re-KYC
01:14
00:03Agent
Namaste, main Aman, [Bank] se. Yeh call record ho rahi hai. Rekha ji, aapke account ki re-KYC 30 September tak due hai — koi penalty nahi, bas ek chhota update.
00:12Customer
Kya karna padega? Branch jaana hoga?
00:14Agent
Nahi, ghar se ho jayega. Main WhatsApp par video-KYC link bhejta hoon — PAN aur Aadhaar paas rakhiye, 5 minute lagenge. Ya aap branch bhi ja sakti hain.नहीं, घर से हो जाएगा। मैं WhatsApp पर वीडियो-KYC लिंक भेजता हूँ…
00:26Customer
Link bhej do.
00:28Agent
Bhej diya. Agar koi dikkat aaye toh isi number par call kar sakti hain. Dhanyavaad!
stage: explain → vkyc_linkdocs: PAN, Aadhaar (names only)no_pii_spoken ✓follow_up: T+3 if pending
Hear a real call

Frozen accounts are a service failure that starts with an unread SMS.

Customers ignore KYC messages because they don't know what is needed, or fear a branch visit.

How the agent handles it

Explain, guide, follow up.

01 · Explain in plain language

Explain

Why re-KYC is due, no charge, what lapses. Compliance lines verbatim.

02 · Guide to the right path

Guide

V-KYC link on WhatsApp, or branch with timings and documents.

03 · Follow up until done

Follow up

KYC status checked before every follow-up; stops the moment it is complete.

Compliance built in

No sensitive number ever spoken.

The agent names documents, never numbers. Aadhaar and PAN digits are never requested or read aloud on a call; any accidental utterance is masked in the transcript and audio.

audit log · kyc · per call
Call events
12:20:01ai_disclosurelang=hi-IN · verbatim✓
12:20:05kyc_statusdue=2026-09-30 · pending✓
12:20:20vkyc_link_sentchannel=whatsapp✓
12:20:22fraud_awareness_lineverbatim ✓✓
12:20:25follow_up_scheduledT+3 · only_if_pending✓
12:20:26pii_checkdigits_spoken=0✓
Enforced by the engine
  • AI and recording disclosure at call start
  • Document names only — no Aadhaar, PAN or account digits spoken or requested
  • Fraud-awareness line: bank staff never ask for OTP or PIN
  • Status checked before every follow-up call
  • Complete audit log per call
RBI KYC Master DirectionDPDP Act 2023TRAI / DLTExportable
Full control mapping
Integrations

Trigger → action → outcome.

workflows · kyc
TriggerActionOutcome Re-KYC due list generatedAgent calls, explains, sends V-KYC link or branch detailsChoice and status written to CRM; follow-up scheduledV-KYC completedFollow-ups cancelled, thank-you sentNo unnecessary callsCustomer confused or elderlyAgent offers branch appointment or transfers to a humanAppointment booked with transcript
What we measure

Every pilot ends with a number.

1
call to explain, send the link and set a follow-up
0
sensitive numbers spoken aloud
T+3
day follow-up if status still pending
100%
of the due list contactable in the window

Illustrative framing; pilot numbers replace these. confirm

Reported weekly
KYC completion
% within window
vs. SMS-only
Branch deflection
V-KYC ÷ total
Account freezes
Δ count
vs. previous cycle
Cost per completion
₹
KYC & re-KYC

Turn KYC reminders into KYC completions.

Share one due-list cohort and your KYC script. We return a working agent and a measurement plan.

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Engineering

Scope it with an engineer

Bring your scripts, your systems and your regulator's checklist. We map the integration and the controls before the pilot starts.

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