Deployments, numbers and what changed.
Institution, volume, the regulation that shaped the design, and the result. IndusInd Bank and TeamLease among the names; detailed references under NDA.
Three segments. One way of reporting.
Bilingual agent for lapsed-premium and ECS-bounce calls.
Reach every policyholder whose auto-debit bounced, within IRDAI norms — without the loops and repeated reminders of the previous bot.
Multi-stage agent, frozen disclosures in both languages, PII redaction, and a regression scoreboard before every release.
add client-approved metrics Right-party contact, promise-to-pay, repeated reminders and containment, reported daily.
Scoped for on-prem, priced for the tender.
An RFP for multilingual agents inside the bank’s infrastructure, aligned with RBI IT-outsourcing directions and data localisation.
Self-hosted speech and language models on dedicated GPUs, a control mapping to RBI directions, PSU-ready commercials.
update as the bid progresses Bid in progress.
Early-bucket collections for an NBFC book.
describe the client’s situation Collectors covered a fraction of the pre-due and 1–30 DPD book daily; scripted reminders were ignored.
Bucket-wise graphs with promise-to-pay capture, reason codes, WhatsApp payment links and RBI FPC calling-hour enforcement.
add client-approved metrics Reported daily against a control group.
The daily report, per-call evidence.
Every deployment reports the same way: the metric you chose, the baseline it is measured against, and the evidence for every call — stage path, frozen lines, flags.
How a pilot runsIllustrative report layout. Client numbers replace the dashes after the pilot. add client-approved metrics