Industry · NBFC & lending

Voice AI for lenders. The whole book, daily.

Calls borrowers pick up, RBI recovery rules by construction, measured against a control group from week one.

Mapped toRBI Fair Practices CodeRBI digital lending guidelinesDPDP Act 2023TRAI / DLT
Live in weeks · measured from day one

Pre-due, bounce and 1–30 DPD calls are a lender's daily grind. Our agents call the whole book without adding seats.

Level 2 · Build on the platform

Plug into your LMS, LOS and payments.

LMS/LOS via API or batch, UPI links, NACH status, WhatsApp, and the dialer you already run.

Journeys · nbfc · trigger → action → outcome
TriggerActionOutcome
daily due file generatedcall whole cohort in window · borrower's languagecontact + PTP rates by bucket, daily
customer pays after PTPUTR verified before any follow-upzero over-calling
dispute raisedattempts stop · ticket with transcripthuman collector takes over with context

Explore the platform

Level 3 · Own the stack

Built for RBI scrutiny.

Recovery, digital lending and data-protection rules are engine-enforced. Region-pinned storage; VPC or on-prem when needed.

Audit trail · one call · nbfc
10:40:01calling_window_checkallowed ✓
10:40:03ai_disclosurelang=hi-IN · verbatim
10:40:09lms_lookupdue=₹3,250 · dpd=3
10:40:21payment_link_sentupi · whatsapp
10:40:26ptp_captureddate=2026-09-17 · reason=salary_delay
10:40:28qa_flagnone
loggedevery turn · every check · exportable
RBI · 01

Calling-hour enforcement.

Hours and frequency per borrower.

RBI · 02

No coercive language.

Warm transfer on distress.

RBI · 03

Disclosure and consent.

Logged on every call.

RBI · 04

PII redaction.

Encrypted recordings, retention schedules.

RBI · 05

Weekly QA report.

With per-call evidence.

Compare deployment options

NBFC & lending · India
Nariman Point across the Arabian Sea, grey evening
Nariman Point · dithered
Languages

In the languages your customers actually speak.

Pre-due and bounce calls in the borrower's own language across the book — Hindi, Hinglish, Marathi, Tamil, Kannada and more — with the same disclosure, tone and PTP capture in each.

हिन्दीHindiHinglishதமிழ்TamilमराठीMarathiతెలుగుTeluguবাংলাBengaliಕನ್ನಡKannadaગુજરાતીGujaratiਪੰਜਾਬੀPunjabiമലയാളംMalayalamEnglish (IN)English (US)

Highlighted: the languages this journey usually starts in. All 11 are native-trained.

Pick your level

Start with one bucket. Scale to the book.

Level 1 · Start

Ready-made agents

One use case, India-region cloud. Live in weeks, measured from day one.

Start a pilot

Level 2 · Build

Build on the platform

Your systems, new conversation graphs with our engineers, your VPC.

See the platform

Level 3 · Own

Own the stack

Your models, your GPUs, your data centre. For the strictest mandates.

On-prem options

Bring one bucket and a week of recordings

Bring voice AI to your lending business.

We return a working agent, a compliance scorecard and a control-group pilot plan.

Book a demo
Compliance

Walk it through with compliance

Bring your compliance office. We map every control to RBI and DPDP before the pilot starts.

Talk to our compliance lead